Call Center Services

Technical Support Services

Technical Support Services

At Outsource solutions technical support centers, technical support outsourcing has long since evolved from simple call handling to business process reengineering. The IT Help Desk has expanded to the integrated Service Desk. Outsource2india has proven its capabilities in strategic call center voice and non-voice technical support outsourcing, both onsite and offshore.

Remote IT Support Services

We can provide remote support to both your end customers as well as act as an internal remote helpdesk for your employees. Whether you are looking for remote PC repair or want to outsource online tech support services, we can customize a solution to suit your specific requirements.

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Internet service

Evolving from simple call handling to business process reengineering, eHow India is building global contact centers for offshore Technical Support Services with the technology and people skills to keep pace with this change.


Integrated Service Desk

Technical support outsourcing involves transitioning the voice or non-voice technical support function from a vendor or an OEM to a third party or an external service provider.


Access online support (through chats or e-mail)

Reduce costs without compromising on quality Increase revenue through cross-selling/up-selling activities Enhance employee productivity through our internal helpdesk function Increase sales generate leads and expand contact opportunities


Remote technical support to us and reduce costs

Get remote IT support over the phone, Access online support (through chats or e-mail) , Access a self-support web site to troubleshoot issues, Ask for service technicians to be dispatched , Get access to Level 3 support these calls are routed back to the ISV or Original Equipment Manufacturer (OEM)

  1. In a world of intense competition, products are often "me-too." Outsourcing technical support enables a company to differentiate its product offering with superior technical support. Higher levels of service quality, quicker responses, and problem resolution means happier customers, and that translates to healthier bottom lines.
  2. Powerful data capture and analytics tools allow real time reporting every five minutes or half an hour, keeping a company abreast with the trends in the market. This is business intelligence (BI) that can be acted on in real time and is invaluable to the success of a business.
  3. Training typically takes six weeks and develops the technical and customer service skills of the agents. The intensive technical support training process familiarizes helpdesk personnel with specific product features and functions, the client's requirements and business rules, reporting systems, escalation processes, whisper coaching assistance by an experienced mentor, and more.
  4. Our dedicated team helps quickly resolve any customer issues. In case the customer's call requires Level 3 support such as debugging and advanced technical support, it can be escalated back to you.
  5. When you outsource remote IT support, you can focus on building your core areas without compromising on customer service and support. In this way, you can utilize your own resources better.

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