Call Center Services

Inbound Services

800 Answering Services

Outsource Solutions is one of the world's leading call center service provider offshore 800 answering services.

Phone Answering Services

By investing in expert answering services outsourcing, you will soon see your bottom-line increasing. The cost that you would have to incur will not be even half of the increase in revenue that you will experience.

Order Taking Services

Order taking has become one of the prominent businesses with an increase in demand for different products in the market. Order taking has become one of the prominent businesses with an increase in demand for different products in the market.

Virtual Receptionist Services

We will act as a virtual extension of your company. Qualified virtual receptionists will help you stay connected with your current and prospective business customers.

Up & Cross selling Services

Up selling and Cross selling your services/products to existing customers are extremely important for any organization to sell more profit.

Claims Processing Services

Outsource Solutions (Outsource solutions) is one of the world's leading providers of offshore claims processing call center services We have been providing a large number of global customers with efficient and cost-effective claims processing BPO services.

Product Information Request Services

A company, with any kind of business profile, may find it difficult to handle the department of product support service as it may subtract the valuable energy from the reservoir meant for its core business.

Medical Answering Services

With health care services growing in number, the medical community and their allied services are pushed to the limits trying to keep up with the demands of people.

Interactive Voice Response (IVR) Services

Interactive voice response (IVR) services or customer self-services is an automated way of letting your callers interact with your business.

Other Services

Charge back handling services

The charges are usually based on certain factors like the amount of usage and the cost of the trunk lines.

Phone Answering Services

The call answering operators at Outsource solutions are screened and trained exhaustively to ensure that our customers' valuable calls are answered proficiently.

Scheduling appointments

Order taking call center services has an advantage over automated order systems as it adds a personal touch which helps in building the trust of your customers

24x7x365 Live Call Answering

We will allot not just one, but a team of virtual receptionists that will guarantee that your business will never miss another important phone call again.

Dedicated and skilled workforce

By outsourcing cross/upselling services you have the advantage of eliminating your intermediate supply chain management.

Claims Processing Services

Our claims processing executives follow stringent quality assurance processes to ensure quality at every step of the process.

Product Information Request Services

our product outsourcing information request professionals then prepare themselves to quickly adapt to unusual and unexpected queries and equip themselves to prove the superiority of your products or services to your customers.

  1. The talented and skilled staff at Outsource solutions can develop customized call answering service applications that can interact with your web services as well as your external databases.
  2. Thankfully Interactive Voice Response (IVR) systems have greatly reduced customer support costs while increasing loyalty and customer service efficiency. Outsource Solutions has been providing IVR solutions to companies around the world with a greater success rate than other vendors.
  3. Outsource solutions uses state-of-the-art technology and equipment to effectively meet the phone answering requirements of our customers. The answering service is equipped with emergency backup systems that ensure that there will not be any loss of work even in cases of severe power outages.
  4. The Up selling and Cross selling professionals at Outsource solutions are provided access to fully automated call desks having multi-line dialing and as less as 350-400 milliseconds latency with leased fiber optic circuits.
  5. Your customers will never know you are using remote receptionist services, as we use the latest in customer support technology to ensure superior voice quality. Our call center agents are also given stringent training in their accent before they are allowed to work on projects.
  6. At Outsource solutions, complex claims processing tasks are performed effectively by using scripted call management system with back-end delivery and enterprise-level reporting systems.
  7. Our customer support team is trained to respond quickly and appropriately during emergency situations. We ensure that emergency calls are immediately routed to the physician in charge.
  8. Outsource solutions’ professionals will then try to understand each and everything about the product and the company that outsource product expected queries related to the product.
  9. We are a well-established and reputed outsourcing company, which has handled inbound customer service operations of several global organizations, across a wide range of domains over the years.
  10. Our improved market coverage, quick responses to market conditions, expertise in account management and remote call monitoring features set us above other customer support vendors.


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